At MOONJUS, we want to ensure that our returns process is as painless as possible. Should you be unhappy with the goods you have received and need a refund or exchange then you can send it back to our returns postal address (below). We strongly recommend that you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit.
Please note that customers must cover any return postage costs. For faulty items, MOONJUS will deliver replaced/fixed goods free of charge. All unwanted items must be returned new, unopened, and unused, and with original labels attached and in original condition, along with all receipts and the fully completed returns form below. Returns must be made within 21 days of receipt. Refunds are usually issued within 2 working days of receipt, always in the same currency type as originally used. Any items received after the 21 day return period will be refunded to a gift card.
For items that are received damaged or faulty, you must inform MOONJUS within 7 days of receipt. Returns requested after 7 days will not be accepted.
Please send returns to:
PO Box 71711
For enquiries about MOONJUS returns please email firstname.lastname@example.org